Returns and Refunds

We want you to be happy with your purchase. However, if you are unsatisfied with your product you may return it within 14 days. Under the Distance Selling Regulations, if you buy online or buy phone your consumer rights entitle you to a full refund if you request one within 7 days of receipt of the goods.

Refunds

Once the item is received at our distribution centre your refund will be issued within 5 working days, using the original payment method.

Returns

Returned goods will be only be refunded if they are received with the Hangtag attached, in a re-saleable condition and within the give return time frame.
We reserve the right to refuse a refund if the above conditions have not been met.

Unwanted Goods

Any unwanted items must be returned in their original and fully resalable condition. Items must not have been used. Redshift Rebels Limited reserves the right to refuse a refund on any item not deemed to be resalable.

Faulty or Damaged Goods

Should your purchase be faulty or damaged please contact us as soon as possible and we will arrange for a replacement.

Product Information

Redshift Rebels Limited reserves the right to modify any services, product prices, product specifications and availability at any time. All prices and descriptions supersede all previous publications. All sizes are approximate. We cannot guarantee that colours and details in images are accurate representations of the product.

Delivery dates and stock due in dates do not form part of any contract with us and we cannot be held liable for any losses whether direct or indirect if your order is delayed or not delivered by any dates that may have been given by us.

Payment

Your debit or credit card is charged for the whole amount of the order when the order is created. The card may be immediately refunded for the value of any items cancelled on the order at any time up until when we despatch the items to you. If the entire order is cancelled and no items are despatched then any charge for handling and/or delivery will also be refunded. Title in the goods held in stock by the company transfers to the customer once payment has been received in full. The goods will be labelled accordingly and delivered on an agreed date.

Fraud & Security

By submitting personal details you agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Delivery Policy

Standard deliveries are processed through Royal Mail with a delivery time of usually three days but this can be up to five working days. A next day service is also available handled by our logistics partner DPD.

Offers and Discounts

When/if offers or discounts are available the following terms and conditions apply

  • Excludes clearance items, promotional items, gift certificates and delivery charges
  • No cash alternative is available for all or part of the voucher and offers are non-transferable
  • Promotional vouchers may not be used to purchase gift certificates
  • Only one offer/discount per order

Personal Data

The personal information that Redshift Rebels Limited collects from you is used to operate our business and improve our service to customers.

We use your data to fulfil your orders and to provide you with information about our products and services.

Names and Addresses

Redshift Rebels Limited will never pass your personal details on to any other companies. Redshift Rebels Limited will email you the order and delivery confirmation along with any sale or general updates. Redshift Rebels Limited will only call you if there is a query with your order.

Mobile numbers and landlines

Redshift Rebels Limited will require a telephone number when an order is placed. This is to allow us to contact you when delivering an order or dealing with any queries you may have. If you supply us with a mobile number we can also alert you by text when your goods are ready to be despatched and let you arrange delivery by text plus we can send you details of special offers we may be running.